Delivering quality service is a key part of our business strategy. This not only includes knowledgeable and technically competent staff, but also offers our customers installation and training, breakdown cover and repair, technical assistance through our priority telephone help lines, product performance checks and installation of product upgrades.
From the date of purchase any equipment supplied by Imaging Associates carries more than just the obligatory “repair it” warranty. Telephone diagnostics, software driver updates, help lines and specialist support are available to all our customers.
Following expiry of the manufacturer’s warranty Imaging Associates offer a continuation of these services through a choice of Maintenance Agreements to provide peace of mind, reduce possible “down time” as well as controlling running costs.
Whether you have purchased a microscope, digital camera, software suite or a complete analytical system; a range of options are available to suit your requirements from fully comprehensive maintenance covering all parts, labour and software updates to just priority help line support
